FAQs

FAQs

  • How old do I need to be to rent a van from Van Rentals?

    The minimum age requirement to rent a van from 1st Choice Van Rentals is 25 years old.

  • What documents do I need to bring when picking up the rental van?

    To pick up your rental van, you will need to bring a valid driver's license issued in your country of residence, a major credit card in the driver's name for the security deposit, and any of the following bank statement, passport or utility bill in the last 3 months or in the valid billing year.

  • Can I add an additional driver to my rental agreement?

    Yes, you can add an additional driver to your rental agreement. Additional drivers must meet the same age and license requirements as the primary driver and present their valid driver's license at the time of pick-up. Please note that an additional driver fee may apply.

  • Do I need to purchase extra insurance coverage?

    Our rental vans come with basic insurance coverage included in the rental price. 

  • What happens if I return the van late?

    We understand that plans can change, and delays can happen. If you anticipate returning the van later than the agreed-upon drop-off time, please inform us as soon as possible. Late returns may incur additional charges, and they are subject to availability and the terms of your rental agreement.

  • Can I travel outside of the country with the rental van?

    Our rental vans are typically permitted for travel within the UK. If you plan to travel internationally, please inform our team during the booking process, as additional insurance and documentation may be required.

  • Are there any mileage restrictions on the rental vans?

    We allow 200 miles per day free of charge then 15 pence per mile charge thereafter.

  • What should I do in case of an accident or breakdown?

     In the event of an accident or breakdown, please prioritise your safety and the safety of others. If there are any injuries, immediately contact emergency services. For non-emergency situations, call our dedicated helpline provided in your rental agreement, and our team will guide you through the necessary steps.

  • Can I modify or cancel my reservation?

    Yes, you can modify or cancel your reservation, subject to our rental policies. Please refer to your rental confirmation or contact our team for details regarding modifications, cancellations, and any applicable fees.

  • How can I contact 1st Choice Vehicle Rentals if I have further questions?

    You can reach our friendly and knowledgeable team by phone at 01202 099359 or by email at info@1stchoicevehiclerentals.co.uk. We are available to assist you with any questions or concerns you may have regarding your van rental.

Talk to us today!

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